If you’re just starting a job, volunteering, or even spending more time with the older adults in your family, you might feel a bit unsure about where to start. Honestly, you’re not alone. Working with older adults can be a lot of things—rewarding, surprising, sometimes even a little funny—but it’s always important work.
There’s a lot to learn, and it’s not just about hearing stories from “the good old days.” Let’s get straight to some of the key things younger people should know.
Listen First, Talk Second
This might sound obvious, but it’s easy to forget: older adults have decades of experience you don’t. Treat their stories and opinions with respect. Lean in and really listen, even if they go off on tangents or repeat familiar tales. Sometimes, a story you’ve heard before picks up new meaning if you listen with fresh ears. Cross-generational conversations can leave both sides with lasting benefits and fresh perspectives.
Age Doesn’t Mean “Out of Touch”
Here’s the thing—just because someone was born before the internet doesn’t mean they can’t learn new tricks or don’t want to be part of what’s current. Sure, technology might take a little longer, but patience goes a long way. If you’re helping an older friend get the hang of a smartphone, skip the tech jargon and keep it simple. Sometimes, you’ll both end up laughing about auto-correct fails, and that’s always a plus.
Another tip: Don’t automatically speak louder or slower unless they ask for it. It can feel patronizing. Let them set the pace, and only jump in if they ask for help.
Their Independence Matters (A Lot)
Everyone wants to feel in control of their own lives, no matter their age. This is especially true for older adults, who might be more aware than anyone that independence can change fast.
If you work or volunteer in settings like senior apartment communities, try to support choices instead of making them. Ask before helping, rather than assuming. Respect how someone chooses to dress, spend their time, or decorate their space. These details matter far more than you might think.
Small Gestures Go a Long Way
Never underestimate the power of a genuine smile or remembering someone’s favorite snack. Small acts can brighten a day and build trust. Slow down; there’s rarely a need to rush. If someone wants to talk about the weather before getting to the topic at hand, follow their conversational lead.
Watch Out for Stereotypes
Forget what movies or TV often show—older adults are as varied as any group. Some love TikTok. Some have run marathons, or started college after retirement, or learned to paint at 85. Don’t assume interests or limitations. Spend your time recognizing each person’s unique strengths and talents.
Always Remember: Relationships Go Both Ways
You might be there to help, but you’ll find out pretty soon you might be learning even more. Honoring someone’s experience and showing curiosity can turn any task from awkward to meaningful. Sometimes, the job is just to sit, listen, and share a laugh. And honestly, there’s nothing better than that.
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