Employees who are thoroughly and effectively trained can be the difference between a thriving business and a failing one. Never has this been more true than in the digital age. New and exciting training methods are evolving quickly, and the companies that embrace them will have an advantage over those that do not. Here are three of the hottest trends in business training you should know in order to best prepare your employees.
In the past, training and development experts focused on approaches to teaching and learning that were one-size-fits-all and devoid of internet-based sources of information. These methods included face-to-face meetings, competency testing, and maybe an old VHS loaded with dry details on important subjects.
These methods have been useful for a long time, but some of them are becoming as out of date as the VHS tapes themselves. The new workforce is steeped in new media through streaming video sites and a wide array of social media platforms. Its members are used to gaining knowledge through live, interactive online training. Using the engaging platforms they already know to train them for specialized tasks will help them retain information more thoroughly than any of the old methods.
Live Video Training
As the business world has expanded further into the digital realm, so have its training teams. In this new world, being able to get your ideas and methods across to others no longer requires that everyone be in the same place for training. Through live video training, a greater number of people can be reached at once, freeing training personnel from having to repeat courses many times to reach the entire staff.
Mass online courses and specialized one-on-one video training sessions are the new path to saving time and money in the world of business. Dull, pre-recorded video sessions cannot compete with engaging, interactive, and information-packed live video training.
Training to Strengthen Soft Skills
A critical priority for the majority of today’s business community involves training in soft skills. These include negotiation, empathy, emotional intelligence, collaboration, and communication. Teams with strong skills in these areas stay together longer, increasing employee retention. These skills also help businesses retain customers, since a more empathetic and communicative staff can make customers feel more comfortable and give them the feeling that the company and the staff care about them and the business they bring in.
Business review sites are packed with negativity directed at companies that fail to train in these vital skill areas. Keep your business strong and your reviews positive by helping your staff gain the skills they need to engage, serve, and empathize with the customers that make your business thrive.
Through training centered on the trainee, the utilization of live video training, and the fortification of soft skills your business can keep one step ahead of the competition. Leave behind old methods, embrace new ones, and watch your staff and business thrive as a result.