Are your employees always on time?
According to a recent survey, about 41% of employers have had to fire someone over being late. While it may seem harsh, letting habitually late employees go is sometimes the best thing for your company.
By allowing 1 or 2 team members to show up late, you’ll be creating a work environment that doesn’t value personal accountability. Instead, every employee should be clocking in on time, and there should be clear consequences in place for those who don’t.
What other ways can you create a culture of accountability for your company? Read on to find out!
1. Establish Clear KPIs
One of the best ways to kick off a work revolution that promotes personal accountability is by establishing KPIs. The acronym KPI stands for key performance indicators.
Here are a few of the best KPIs to track:
- Monthly sales growth
- Emails per rep
- Calls per rep
- Lead conversion rate
- Sales opportunities created
- Retention rates
Plan a meeting with your team members for later this month and during the meeting review all of the KPIs in detail. Make sure each department understands what metrics they’re expected to consistently maintain.
Leave plenty of time at the end of the meeting to answer any questions that might pop up. The last thing you want to do is scare your team by implementing confusing KPIs that threaten their job security.
2. Reinforce Consequences
Moving on, establishing KPIs is only the first step in business development. Next, you’ll also need to create clear consequences that apply when team members fail to meet their monthly goals. If you don’t reinforce the consequences, the KPIs will soon lose all meaning.
Examples of possible consequences include things like lowering the sales bonus percentage or taking away schedule picking privileges. In addition to applying the consequences, you should also set your employees up for success by discussing resources available to help them improve.
3. Communication Is Key
Finally, another way to establish personal accountability is by maintaining clear lines of communication. It’s important for supervisors, and team leads, to be available for any questions or concerns your team members may have. However, it can be difficult to keep up with an overflowing inbox, and countless voicemails.
To streamline both internal and external communications, we suggest you look into using a collaboration tool. For instance, you could start using customer management software, or CRM. A CRM will allow employees to reach out directly with questions about specific accounts or work tickets.
Share the Power of Personal Accountability
Using the 3 tips above, you can begin building a strong foundation for personal accountability in your business. Go ahead and start drafting a list of potential KPIs you can establish for both the company and team members.
Next, schedule a meeting for later this month to review and implement the KPIs. Remember to set clear consequences for failing to meet the monthly goals.
Are you ready to learn more ways to grow into success? Then explore the rest of this site!