Making technology work for your business isn’t easy. If you don’t have a background in tech, you might spend too much of your time trying to make things work. It makes sense to hire a company to help in these situations.
Outsourcing IT support is a common practice in business today. So much so that the market grew to a value of $207.4 billion in 2020.
If you’ve decided to take the leap and begin to outsource your IT support, there are a few things you need to know before picking a business to work with. Below are five tips that will help you find the best IT support company.
1. Access to Talent
Support isn’t the only thing available to you when you hire an IT company. You also can bring in experts from many different fields.
Make sure the company you work with has access to the top industry talent. You can take advantage of this to integrate new tech into your business that will help your company grow.
2. 24/7 Support
Business today happens at all hours. The chances are that some of your team spend nights working on their projects. The question is, what is going to happen if something breaks during that time?
Your IT support team should be available at all hours of the day. You don’t need to worry about your team being unable to complete their projects when things break.
3. Good Contracts
Make sure any small business IT support business you work with offer reasonable contracts. You don’t want to get stuck in a bad contract for a year with a company that doesn’t do great work.
Look for short-term contracts that offer you an out if the IT company doesn’t give you the service you need. You want to be able to get out of your contract if you find yourself in a bad situation.
4. Response Time
Even the best IT infrastructure isn’t guaranteed to work all the time. The question is, how long are you going to be left waiting when something does break?
Check into the response time guarantee of the support company you work with. Make sure it’s reasonable, and you can always contact someone to help when things go wrong.
It shouldn’t be hard to find people willing to recommend a company if they do great work. Ask your provider to provide referrals before doing business with them.
Talking with past and current customers will give you a chance to learn what the process is like working with a company. Even if they do great work, they still may not be a fit personality-wise.
Do Your Research Before Hiring an IT Support Company
The last thing you want is to get stuck with a bad IT support company. Make sure you use the tips above to vet any company before doing business with them. A little work beforehand can help you make the right choice the first time.
Once you get your IT infrastructure in order, you can start focusing on using it to build your business. Head back to our blog to learn how you start using tech to grow your business.