It has now been almost a year since the pandemic outbreak, and while we are closer than ever before to come up with a vaccine, life has changed immensely. Virtually every aspect of our daily life got impacted, and many question whether we will ever return to normal. The business sector globally has taken a huge hit. All nations, from the developed to the developing, find themselves in economic stress. The self-storage sector is no different. You’ll know that it has been challenging for people to adapt to running the business in these uncertain times. However, with the right ideas, you can position your business in a manner where you can adapt better for the future. So, here are five ways you can keep healthcare concerns at the forefront and run your business successfully.
Offer online bookings
The internet can quickly become your best friend if you want to make it out of the pandemic with your business, not just intact but thriving. No one wants to make any unnecessary contact, so you must provide your customers with the facility to book their storage space online. Some states are hit much worse than others. The numbers in Florida continue to rise, and people are understandably concerned about minimizing any risk to themselves and their families. Cases in Pensacola are on the rise, too, so online bookings are essential for storage Pensacola if you want your customers to know you care about their safety.
Communicate with your employees
Employees are the backbone of any company, and a self-storage business is no different. Any decisions you make will impact your employees the most. So, you must take care of any concerns they might have and ensure that they feel safe. Regular conference calls are a great way of connecting with your employees and ensuring that everyone feels heard. The situation can change any day, for better or for worse. Therefore, it’s essential to ensure that your team can collaborate to find the best solutions. With effective communication, you can help your team build resilience and work productively. This step will help you prepare to take your business into the future, in a world post-COVID.
Be clear about your services
Human-human interaction is so dangerous that many businesses have had to cut back on services they would typically offer. While it may be an inconvenience to both you and your customers, the best way to move forward is with honesty. Inform your customers clearly about what services you can’t offer and why. Furthermore, inform clients about any alternatives. For example, you might not be accepting payments in cash anymore due to the risk of infection. Tell your clients how they can make payments online.
Customer care is more important than ever before
As we discussed earlier, our lifestyle has changed almost completely. Even though it has been many months, people are still figuring out how to adapt to the new normal. To make things easier for your clients and show them you care, make sure you have a sales rep available 24/7 to answer questions. Clients may be concerned about signing an online lease or touchless rentals or how they can minimize contact on-site. Make sure you have all the answers to their questions, and you can be sure that they’ll keep trusting your services.
Follow strict protocols on site
A storage business is one that can’t shift entirely online. However, it will help if you take safety measures seriously on-site. While wearing masks, sanitizing, and social distancing are essential, you can adopt a few other precautions. You can place markers on the floor showing the distance people need to maintain and limit the number of people allowed in one room. Cleaning needs to be more intense than ever before, focusing on door handles, trolleys, and keypads. Furthermore, make sure to encourage customers to complete all paperwork online and get in touch with sales reps online if they have questions.
These few tips aren’t just a way for you to ensure that you can keep your business running in these trying times. They’re also a way for you to take on corporate responsibility and ensure your employees’ and clients’ safety. All of us need to adapt to this ‘new normal,’ no matter how alien it may seem. These five tips will help you gear up for the future and run your business smartly and effectively.