Did you know that most people form a first impression about your business in only 7 seconds? If your clients experience long hold times or rude customer service interactions, especially over the phone, it can turn them away from your business forever.
One way you can help improve the overall customer experience for your client base is to install an automated phone system. Continue reading this guide on the benefits of automated phone systems to help you determine whether it’s the right choice for your business.
It Increases Efficiency for Your Employees and Your Customers
Few things are more annoying than trying to call a company and getting the run around trying to find the right person. With an interactive voice response (IVR) system, you can set up a simple automated menu. This allows customers to quickly access the right department.
Not only does this help save your customers time, but it allows your employees to work more efficiently as well. Instead of manually fielding and re-routing calls, they can focus on their other work. Then, they can handle calls as they come in through the system.
Best of all, you can integrate some phone systems with existing software, further increasing efficiency. For example, check out this IVR Salesforce call routing system.
It Can Save Your Company Money
Without an automated voice response system, you’ll have to pay employees to manage calls. The time and money it takes to interview, hire, and keep the position filled usually isn’t worth it. Installing a phone system costs less than hiring for a full-time position because it doesn’t require any of the following:
- A salary
- Paid time off
Your automated system can work 24/7 without you having to pay any extra money.
It Gives You More Flexibility
Have you ever sat around your office waiting for an important call? Inevitably, it seems the call finally comes at the moment you step away. With an automated phone calling system, you can set up forwarding features so you never miss a call, no matter where you are.
For example, you might set calls to forward to your cell phone. This way, when you’re working remotely or traveling, you won’t miss a beat when people need to get a hold of you.
It Can Make Your Company Seem More Professional
Finally, using an interactive voice response system can project a more professional image for your brand. Because these systems are customizable, you can create personalized greetings based on promotional messaging, holidays, etc. Ultimately, this can leave an impact on your customers, giving your company more credibility.
Automated phone systems also eliminate the risk of human error, so you won’t have to worry about unprofessional interactions when customers call.
Is an Automated Phone System Right for Your Company?
Now that you know more about the benefits of an automated phone system, you can make an informed decision for your brand. It could be just the thing you need to take your company to the next level.
To read more business-focused content like this, check out our other articles today!