Rehab is a significant part of comprehensive patient care in the US these days. Statistics show that there are more than 30,000 physical rehab practices across the country. That’s a lot of competition to cut through if you run one. The best way to stand apart is by leveling up your patient care game and scoring high satisfaction rates.
There are no shortcuts to both because patients have high expectations from providers. You’ve got to stay a step ahead of their expectations to win the retention game for your clinic. Here is a list of tops that can help you deliver above and beyond when it comes to rehab experience.
Create a welcoming vibe
The first impression you get across to a patient walking into your clinic makes all the difference. A warm and welcoming ambiance is the best way to impress them. Start by sprucing up the place with eye-pleasing decor and comfy furniture.
Play comforting music in the background and add inspirational quotes to keep spirits high. Your staff should greet patients with a smile and make them feel at home throughout the visit.
Get the communication right
Good communication is the mainstay of the best patient care. Your clinical providers should keep patients in the loop throughout their treatment journey. Maintain clear and open lines of communication, from the initial consultation to the post-rehab follow-ups.
Your therapists and assistants should be open to explaining procedures, answering questions, and providing progress updates. They should skip medical jargon and encourage patients to share concerns. It fosters trust and positive bonding that makes them stick.
Personalize like a pro
Your patients don’t want to feel like a number in the system. Treat them like unique individuals and dig deep to provide personalized treatment experiences. Implementing an Electronic Health Record system is a good way to get the health history of each patient you treat.
You must understand the EMR and EHR differences and stick with an EHR. It pulls data from multiple sources, from specialists to laboratories and other therapy providers. Conversely, EMR offers limited information from just one practice. So EHR scores better when it comes to personalization.
Go the extra mile
Going the extra mile with patient interactions is another way to win the rehab game. Surprise patients with small gestures such as a handwritten speedy recovery note or care packages. Offering flexible scheduling options is another way to ease their experience.
You can follow up with regular phone calls or emails after their treatment to check their progress. It shows that you genuinely care!
Embrace feedback and improve
Like any other business, rehab clinics must also find ways to improve the quality of their services. Encourage patients to share feedback and listen to their suggestions. Conducting regular surveys or creating an online review platform is an even better way to collect feedback.
Use the information to identify areas for improvement and work on them. When patients see you doing your bit to enhance their experience, they’ll become your biggest cheerleaders.
Patient care and satisfaction are the markers of success for a rehab clinic. But they don’t happen by chance and require genuine effort. Follow these actionable tips to ace them like a boss.